Is my information sold to third parties?

No, never. 96 Casino does not sell or rent your personal information to third parties under any circumstances. Only the minimum necessary data is shared with trusted partners strictly for service delivery, and only under binding confidentiality agreements.

Can I view or delete all my data?

Yes. You can request to view the data we hold about you at any time by contacting our support team. You may also request deletion of your data, though certain information may need to be retained for a specified period due to legal obligations.

Will my data be deleted when I close my account?

Closing your account does not result in the immediate deletion of all data. Transaction records are retained for up to 5 years in accordance with financial regulatory requirements. All data is securely destroyed after that period.

How do I stop receiving marketing messages?

You can update your notification preferences in Account Settings or contact our support team directly. Marketing communications will be stopped within 48 hours of your request.

How secure are my KYC documents?

KYC documents are stored on encrypted servers and can only be accessed by a limited number of authorized verification staff. After verification is complete, access is further restricted, and documents are securely deleted after 3 years.

96 Casino | Privacy Policy and How We Protect Your Data

01What Information We Collect

When you create an account and use our services at 96 Casino, we collect certain information. This data is used to deliver the best gaming experience and keep your account secure. We only collect what is necessary — nothing more.

Below is a list of the information 96 Casino collects:

Full name, date of birth, and gender (collected at registration)
Mobile Number and Email Address
Residential Address and Country
Copy of national ID or passport (for KYC verification)
Mobile Banking Account Details (for payments)
Gaming history, deposit, and withdrawal records
Device data — IP address, browser type, operating system
Session logs including time spent on the site and pages visited

            
            We never store your full payment card number or PIN. Payment information is processed directly through an encrypted payment gateway.
          

02How We Collect Your Data

96 Casino collects your information in several ways. Some information is provided directly by you, while other data is collected automatically when you use our site or app.

Information Provided Directly by You: During registration, KYC verification, payment transactions, and when contacting support.
Automatically Collected Data: Site usage data collected via cookies, web beacons, and log files.
From Third Parties: Transaction confirmation details from payment providers (bKash, Nagad, Rocket).
Device information: Device ID and operating system information when using the mobile app.

            
            When using the mobile app, we do not access any additional information — such as your contact list or camera — without your explicit permission.
          

03How Your Information Is Used

96 Casino uses your information only for defined purposes. We never use your data for unrelated activities. The primary purposes are outlined below.

To create your account and verify your identity
To process deposits and withdrawals
To send promotions, bonuses, and personalized offers (you can opt out at any time)
To Prevent Fraud and Money Laundering
To provide customer service and support
To Analyze and Improve Site Performance
To meet legal and regulatory obligations
To Ensure Responsible Gaming

You can opt out of marketing emails or SMS at any time — through Account Settings or by contacting support.

04Data Sharing Policy

96 Casino never sells or commercially shares your personal information. However, there are specific circumstances under which data may be shared, as described below.

Payment Providers: Only the information necessary to process transactions is shared with bKash, Nagad, or Rocket.
Law enforcement: Data may be disclosed in response to a court order or directive from a regulatory authority.
Anti-Fraud Services: Minimal data may be shared with trusted partners for fraud detection purposes.
Technology Service Providers: Data held by hosting and cloud service providers is covered under strict confidentiality agreements.

Any third party with whom data is shared may only use that data for the specified purpose — and nothing else.

05Cookies & Tracking Technologies

96 Casino's website uses cookies and similar tracking technologies to ensure the site functions properly and to enhance your browsing experience.

Essential cookies: For login sessions and security purposes — the site cannot function properly without these.
Functional cookies: To remember your preferences (language, settings).
Analytics Cookies: To understand which sections of the site are used most.
Marketing Cookies: To show you relevant offers based on your preferences.

            
            You can disable non-essential cookies at any time through your browser settings. Note that doing so may limit certain features.
          

06Data Retention Period

96 Casino does not retain your information longer than necessary. Data is kept while your account is active and for specific periods as required by law.

Account data: up to 5 years after account closure (for legal compliance)
Transaction Records: 5 years (in accordance with financial regulations)
KYC documents: 3 years after verification is complete
Support Conversations: 2 years
Log Files and Session Data: 90 days
Marketing Preferences: Until consent is withdrawn

After the specified retention period, your data is securely deleted or anonymized so that it can no longer be linked to you.

07Your Rights

As a 96 Casino member, you have several rights regarding your own data. To exercise any of these rights, please contact our support team.

Rights	Description	Applicable
Right to Access Your Data	The right to know what information we hold about you	Yes
Data Correction	Right to Correct Inaccurate or Outdated Information	Yes
Data Deletion	Request to Delete Your Data Under Certain Conditions	Yes
Restrict Processing	Request to Restrict Use of Your Data	Yes
Data Portability	The right to receive your data in a standard portable format	Yes
Opt Out of Marketing	Opt Out of Promotional Communications at Any Time	Yes

            
            To exercise your rights, contact us at our support email. Requests are typically processed within 30 days.
          

08Security Measures

96 Casino follows industry-leading security standards to protect your information, ensuring your privacy on both technical and organizational levels.

256-bit SSL/TLS encryption on all data transfers
Two-Factor Authentication for Account Security
Regular Security Audits and Penetration Testing
Strict access controls — only authorized personnel can access your data
Automated Suspicious Activity Detection System
Data backup and disaster recovery plan

96 Casino's security practices comply with international standards GDPR and PCI-DSS, giving your data world-class protection.

09Children's Privacy

96 Casino services are intended for users aged 18 and above. We do not knowingly collect information from minors.

If we become aware that a minor's data has entered our system for any reason, the account will be suspended immediately and all associated data will be deleted.

If you become aware that a minor has opened an account at 96 Casino, please notify our support team immediately.

10Policy Changes

96 Casino may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance — via a notice on the website and, where necessary, by email or push notification.

If you continue using the site after any changes take effect, you will be considered to have accepted the updated policy. We recommend checking this page regularly.

            
            You can check the "Last Updated" date at the top of this page to see when the policy was last revised.
          

96 Casino Privacy Policy — How Your Information Is Protected

Why Your Data Is Safe at 96 Casino

Strong Encryption

Your data is never sold

KYC Data Protection

Transparent Data Use Policy

Right to Correct Your Data

Immediate Breach Notification

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