Safe Gaming

96 Casino Responsible Gaming — The Complete Safe Gaming Guide

96 Casino believes gaming should be a fun and enjoyable form of entertainment — not a source of stress or financial hardship. Playing responsibly helps you protect yourself and your family. Find all our tools and guidelines in one place here.

Please note: 96 Casino services are strictly prohibited for anyone under the age of 18. Gaming is for entertainment only — not a source of income.

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When Gaming Is Entertainment, Not a Problem

Responsible gaming means enjoying gaming mindfully — knowing your limits, setting a budget, and understanding when to stop. At 96 Casino, we want every member to get genuine enjoyment from gaming, free from stress or regret.

Many people think responsible gaming means playing less — but that's not what it means. It's about playing with the right mindset. When gaming brings you enjoyment and causes no harm, that's responsible gaming.

96 Casino has built a range of dedicated tools with Bangladesh players in mind, designed to help you stay in control of your gaming. From setting deposit limits to taking a temporary break — everything is in your hands.

  • Gaming is always for entertainment, not income
  • Never play beyond your set budget
  • Do not try to chase your losses
  • Do not game under the influence of alcohol or while driven by emotion
  • Prioritize spending quality time with family and friends
  • Do not hesitate to ask for help when you need it
Keep in mind: Gaming is a form of entertainment. Every game outcome is entirely random and no strategy can guarantee a win.

Check Yourself

Answer the following questions honestly:

Are you spending more than your set budget?

Are you unable to stop even after losing?

Is gaming affecting your family or work?

Are you hiding your gaming from people you know?

If you answered yes to one or more of these questions, please contact our support team right away.

96 Casino Responsible Gaming Features

Our platform features specially designed tools to keep your gaming experience safe and enjoyable.

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Set Deposit Limits

Set a limit on how much you will deposit daily, weekly, or monthly. Decreasing your limit takes effect immediately; increasing it requires a 24-hour waiting period.

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Session Time Control

Set a limit on how long you play in one session. Once the time is up, the system will automatically suggest a break and log you out if needed.

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Set Loss Limit

Set in advance how much you are willing to lose per day, week, or month before the system automatically stops you. This is one of the most effective tools for avoiding financial harm.

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Cooldown Period

If you feel you need a short break, you can pause your account for anywhere between 24 hours and 30 days. You will not be able to log in during this period.

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Self-Exclusion

If you need a longer break, you can self-exclude for anywhere from 6 months to 5 years, or permanently. Your account will be completely inactive during this period.

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Reality Check Reminder

You will receive periodic pop-up notifications showing a brief summary of how long you have been playing and how much you have won or lost.

Signs of Problem Gaming

Problem gaming often develops gradually and can be difficult to recognize on your own. Watch out for the following signs:

Repeatedly trying to win back lost money (chasing losses)

Borrowing money or using essential bill money for gaming

Hiding your gaming activity from family, friends, or colleagues

Feeling restless, irritable, or anxious when not gaming

Gaming while neglecting work, studies, or family responsibilities

Repeatedly trying to stop and failing

Lying about gaming or hiding how much you spend

These signs are not a sign of weakness — they indicate a treatable condition. Seeking help takes courage.

Steps to Activate Protection Tools

96 Casino's safety tools are straightforward to use. Just follow the steps below:

1
Log in to your account

Log in to 96 Casino with your username and password. For your security, only use the official site or app.

2
Go to Account Settings

Click on your profile icon in the top right corner and look for the "Account Settings" or "Responsible Gaming" section.

3
Choose your preferred limit

Deposit limit, session time, loss limit, or Cooldown Period — set whichever you need. Each option can be customised individually.

4
Confirm

After setting your limit, click the "Confirm" button. Decreasing a limit takes effect immediately; increasing a limit is subject to a waiting period.

5
Get Help from Our Support Team

Our 24/7 support team is always ready to help with any issue or question. Use live chat for immediate assistance.

What's in place for your safety

Use every responsible gaming tool at 96 Casino at your own convenience.

Deposit

Daily Deposit Limit

Set a maximum daily deposit amount to stay on budget. This is the most effective way to manage your finances.

Time

Weekly Time Limit

Set a limit on how many hours per week you spend gaming. Maintain a healthy balance in your lifestyle.

Loss

Monthly Loss Limit

Decide in advance the maximum amount you can afford to lose in a month. Protect your financial security.

Exclusion

Permanent Self-Exclusion

If you decide to take a complete break, opt for permanent self-exclusion. Respecting that decision is our responsibility.

The Golden Rules of Responsible Gaming

Do's

  • Set a fixed budget before you start playing and stick to it
  • Treat gaming purely as entertainment, not as an investment
  • Take regular breaks and spend time on other hobbies and activities
  • Set aside your winnings and don't use them to keep playing
  • Share your gaming experience with family and friends
  • Make sure you fully understand the rules and odds of each game before you play

Exclusions

  • Do not place more bets in an attempt to recover lost money
  • Do not gamble with borrowed money or funds set aside for bills
  • Do not game while under the influence of alcohol or drugs
  • Do not place large bets when you are angry or frustrated
  • Do not game for long stretches late into the night
  • Do not allow minors or underage individuals to use your account

Our Commitment to Protecting Children and Minors

96 Casino strictly ensures that no one under the age of 18 can access the platform. Age is verified at registration, and identity document verification is mandatory as part of the KYC process.

If you have children or teenagers at home, please install parental control software on your devices and keep your account password secure.

Our commitment: If we become aware that a minor is using an account, we will immediately close that account and refund all deposited funds.
  • Age verification is mandatory at registration
  • Withdrawals are not possible without KYC documents
  • Automatic monitoring of suspicious accounts
  • Reported accounts investigated within 24 hours

Parental Control Tips

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Use a strong password

Set a password for your account that children cannot guess. Never share your password with anyone.

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Use device lock

Lock your phone or computer when not in use. Using biometric lock adds an extra layer of security.

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Filtering Software

Use parental control software such as Net Nanny or Qustodio to restrict access to gaming sites.

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Build Awareness

Have an open conversation with your children about the risks of online gaming. Awareness is the best protection.

Responsible Gaming FAQs

Yes. After self-excluding, any remaining balance in your account can be withdrawn through the standard withdrawal process. However, some bonus funds may be forfeited due to active wagering requirements. Contact the support team for more details.

Decreasing a limit takes effect immediately. However, increasing a limit is subject to a 7-day waiting period. This rule prevents impulsive decisions and gives you the space to think more carefully.

A Cooldown Period is a short-term break — from 24 hours up to 30 days. Once it ends, you can log back in automatically. Self-Exclusion is long-term — from 6 months up to permanent. To end a self-exclusion, you must contact the support team directly.

Self-exclusion is a personal decision and must be requested by the account holder. However, if you believe someone close to you is struggling, please support them and notify our support team — we will take the appropriate steps.

Reach out to the 96 Casino support team first — we can provide the tools and guidance you need. Consulting a professional mental health specialist or counselor is also the most effective step you can take. Gaming addiction is a treatable condition — seeking help is not a sign of weakness.

You can opt out of any marketing communications from the "Notification Preferences" section in your account settings. Alternatively, contact the support team directly and it will be stopped within 48 hours.

Play responsibly and enjoy the experience

Your safety is our priority at 96 Casino. Open an account today and play with confidence using our responsible gaming tools.

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